Complaints Procedure

Do you have a complaint? 

We recommend that you first report complaints to us by emailing From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform.



Scheepmakershaven 29a,
3011VA Rotterdam,
The Netherlands