Shipping

We offer free shipping in the Netherlands and Belgium from an order value of € 39! For orders under € 39, the shipping costs are € 4,95.

Our prints are packed in a sturdy cardboard box, so that they arrive at you in perfect condition. From our office in the Netherlands we ship our products to all countries within the EU. Unfortunately it is not possible to choose your favorite mail order company. This is chosen by our external supplier and manufacturer.

We will send you a confirmation with a track & trace number, so that you can track your package. Have you not received an email? Then take a look at the spam folder, because it sometimes happens that it ends up in that folder!

From our head office in the Netherlands we deliver to all countries within the EU. There is of course a difference in the delivery time.

Do you live in the Netherlands or Belgium? Then the delivery time is between 3-5 working days.

Do you live in another country within the EU? Then delivery takes a maximum of 7 days.

Yes, we ship all over the world. Shipping costs apply and are added at checkout. We have discounts and promotions all year round, so stay tuned for exclusive offers.

Please note that any customs fees (depending on your country) may be charged. You are responsible for these costs.

That depends on where you are. Do you live in the Netherlands or Belgium? Then the delivery time is between 3-5 working days. Do you live in another country within the EU? Then delivery takes a maximum of 7 days. Overseas deliveries can take 7-16 days. Delivery details will be included in your confirmation email.

We use all major carriers and local courier partners. During checkout you will be asked to select a delivery method.

Product

Yes that is possible. If you are interested in having your own design printed, please contact us at info@walljar.com.

We always strive for our customers to love our products, but if you do need to return an order, we're happy to help. Just send us an email and we'll take you through the process.

Walljar supplies prints, printed in the Netherlands according to the highest quality standards. With us you can have your print printed on plexiglass, canvas and paper.

Plexiglass has no frame: the prints are printed directly on the back of the plexiglass. The plate has a thickness of 3 millimeters with polished edges. The sheet material has a glossy and smooth finish. Plexiglass is suitable for both indoor and outdoor use.

Do you prefer a less glossy look? Then the trusted canvas is the perfect choice: it is durable, affordable and has the color and texture you expect from it. The full color print makes all prints on canvas stand out. Naturally, the canvas is reinforced with a 4 cm thick wooden frame. The full color print is applied with latex, which ensures an odorless print. In addition, the fabric has a B1 certificate. This means that the fabric is fire retardant.

Are you looking for a poster? Walljar posters will certainly help you to have an inspiring environment! The prints are printed on 240 grams satin photo paper, this premium photo paper gives a matte appearance to the print.

It depends on the maker and the product. All options are described on the product page, so the customization options can also be found there.

Walljar supplies prints, printed in the Netherlands according to the highest quality standards. We work with partners who consider quality to be the highest standard. They use the best equipment, so that they can produce the best products.

Yes, that's possible. You can attach a hanging system to the ceiling.

Cart

All the prints you have selected can be found in the shopping cart. Here you can change and check your details before placing an order. Feel free to add artwork and resize it! Not completely convinced? No problem, click on the 'delete' button and the artwork is no longer in your shopping cart. In the shopping cart you will also see information such as the (free) shipping costs and VAT on your future artworks.

How nice that you were able to make a choice! You can enter the discount code at the checkout.

Payment

We offer several reliable and safe payment methods. We accept the following forms of payment:
• PayPal
• Credit card: Maestro, MasterCard and Visa - Apple Pay
• NL / BE: Klarna (pay afterwards)

Our items are priced in EUR. The order is invoiced in EUR.

Orders

Do you want to change or cancel an order? Then it is best to contact us as soon as possible via info@walljar.com, quoting your order number.

We produce our prints as soon as your order arrives. These prints are made especially for you. However, the normal return options apply to these prints. For more information about returns, see the page right of withdrawal.

It is good that you have found something that suits you! You will receive a confirmation of your order within 24 hours, including the invoice and delivery information. Have you not received anything yet? Then check your spam folder to see if the mail is not there.

If the artwork you received is not in perfect condition, please email us at info@walljar.com with photos of the item and photos of the box it arrived in. We will then send you a replacement at no extra cost. If you receive a wrong print (wrong size or print), please let us know by sending an email to info@walljar.com with photos of the artwork received and the order number. We will immediately review this and replace your order.

Because we are a sustainable company, we do not put printed invoices in the packaging. But don't worry, once the last item of your order has been shipped, you will automatically receive an email with your invoice to the email address we know from you.

The legal guarantee applies to all orders placed with Walljar. Legal guarantee means that a product must do what the consumer can reasonably expect.

Others

We understand that the choice can be very difficult, and of course we want to help you with that! Contact us at info@walljar.com, and we'll be happy to provide free advice to help you make your choice.

The protection of your private data is our highest priority. We offer a high degree of protection by means of SSL, in short Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be sent safely and reliably over the internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). As part of the ordering process, Walljar will ask for your name, shipping / billing address, email, telephone number, and your credit / debit (or other type of payment) information. This information will only be used for the purchase transaction and will never be given to other companies.

We recommend that you first report a complaint to us by sending an email to info@walljar.com. From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not handled elsewhere, you are free to submit your complaint via the European Union platform.

Customer service

+3110-2613977 

E-mail

info@walljar.com