Shipping

We offer free shipping in the Netherlands and Belgium from an order value of €39! For orders under €39, the shipping costs are €5,95. For a business shipment the shipping costs are € 6.95.

Our prints are packed in a sturdy cardboard box, so that they arrive to you in perfect condition. From our office in the Netherlands we ship our products to all countries within the EU. Unfortunately it is not possible to choose your favorite mail order company.

Please note: orders can come in in multiple parts because it comes from different warehouses.

We will send you a confirmation with a track & trace number, so that you can track your package. Didn't receive an email? Then take a look at the spam folder, because it sometimes happens that it ends up in that folder!

From our head office in the Netherlands we deliver to all countries within the EU. There is of course a difference in the delivery time.

Do you live in the Netherlands or Belgium? Then the delivery time is between 2-4 working days.

Do you live in another country within the EU? Then delivery takes a maximum of 7-14 working days.

Yes, we ship all over the world. Shipping costs apply and are added at checkout. We have discounts and promotions all year round, so stay tuned for exclusive offers.

Please note that any customs fees (depending on your country) may be charged. You are responsible for these costs.

That depends on where you are. Do you live in the Netherlands or Belgium?
• Posters and framed posters: ordered before 12:00 tomorrow at home (if there are no delays at PostNL)
• Canvas and plexiglass: 2-3 working days
• Other products 3-5 working days
Do you live in another country within the EU? Then delivery takes a maximum of 7 days. Overseas deliveries can take 7-16 business days. Delivery details will be included in your confirmation email.

We use all major carriers and local courier partners. A number of carriers are PostNL, DHL, UPS, and Onbezorgd.

Orders can come in in multiple parts because it comes from different warehouses. You can always contact us via chat or info@walljar.com to request the status of your order.

Product

Yes that is possible. If you are interested in having your own design printed, please contact us at info@walljar.com.

Walljar supplies prints, printed in the Netherlands according to the highest quality standards. With us you can have your print printed on plexiglass, canvas and poster paper. look at the materials page for all product specifications.

Didn't find what you were looking for? Custom designs are certainly possible: 
• Extra white frame
• Own design
• Plexiglass without holes
• Other materials: forex, dibond, wall wallpaper, textile walls, etc.
• Your own idea!
Send us a message via the live chat or email your wishes to info@walljar.com.

Walljar supplies prints, printed in the Netherlands according to the highest quality standards. We work with partners who consider quality to be the highest standard. They use the best equipment, so that they can produce the best products.

Yes, you can. You can attach a suspension system to the ceiling. You can also use hanging strips.

Cart

You can find all the designs you have selected in the shopping cart. Here you can change and check your details before placing an order. Feel free to add and resize artworks! Not quite convinced? No problem, click on the 'delete' button and the artwork is no longer in your shopping cart. In the shopping cart you will also see information such as the (free) shipping costs and VAT about your future works of art.

How nice that you were able to make a choice! You can enter the discount code at the checkout.

Payment

We offer several reliable and safe payment methods. We accept the following forms of payment:
• PayPal
• Credit card: Maestro, MasterCard and Visa - Apple Pay
• NL / BE: Klarna (pay afterwards)

Our items are priced in EUR. The order is invoiced in EUR.

Orders

Do you want to change or cancel an order? Then it is best to contact us as soon as possible via info@walljar.com, quoting your order number.

We produce our prints as soon as your order arrives. These prints are made especially for you. However, the normal return options apply to these prints. For more information about returns, see the page right of withdrawal. Just send us an email and we'll walk you through the process (* Wall murals, self-adhesive wall murals and room dividers cannot be returned once opened).

It is good that you have found something that suits you! You will receive a confirmation of your order within 24 hours, including the invoice and delivery information. Have you not received anything yet? Then check your spam folder to see if the mail is not there.

If the artwork you received is not in perfect condition, please email us at info@walljar.com with photos of the item and photos of the box it arrived in. We will then send you a replacement copy at no extra cost.

If you receive a wrong design (wrong size or print), please let us know by emailing info@walljar.com with photos of the artwork received and the order number. We will look into this immediately and replace your order.

Because we are a sustainable company, we do not put printed invoices in the packaging. But don't worry, once the last item of your order has been shipped, you will automatically receive an email with your invoice to the email address we know from you.

The legal guarantee applies to all orders placed with Walljar. Legal guarantee means that a product must do what the consumer can reasonably expect.

Others

We understand that the choice can be very difficult, and of course we want to help you with that! Contact us at info@walljar.com, and we'll be happy to provide free advice to help you make your choice.

The protection of your private data is our highest priority. We offer a high degree of protection by means of SSL, in short Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be sent safely and reliably over the internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). As part of the ordering process, Walljar will ask for your name, shipping / billing address, email, telephone number, and your credit / debit (or other type of payment) information. This information will only be used for the purchase transaction and will never be given to other companies.

We recommend that you first report a complaint to us by sending an email to info@walljar.com. From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not handled elsewhere, you are free to submit your complaint via the European Union platform.

Customer service

+3110-2613977 

E-mail

info@walljar.com