Can I track my order?

We will send you a confirmation with a track & trace number, so that you can track your package. Didn't receive an email? Then take a look at the spam folder, because it sometimes happens that it ends up in that folder!

Which countries do you ship to?

From our head office in the Netherlands we deliver to all countries within the EU. There is of course a difference in the delivery time.

Do you live in the Netherlands or Belgium? Then the delivery time is between 2-4 working days.

Do you live in another country within the EU? Then delivery takes a maximum of 7-14 working days.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs apply and are added at checkout. We have discounts and promotions all year round, so stay tuned for exclusive offers.

Please note that any customs fees (depending on your country) may be charged. You are responsible for these costs.

Which transporters do you use?

We use all major carriers and local courier partners. A number of carriers are PostNL, DHL, UPS, and Onbezorgd.

I have not received the complete order.

Orders can come in in multiple parts because it comes from different warehouses. You can always contact us via chat or info@walljar.com to request the status of your order.

Product

Can I also have my own design printed?

Yes that is possible. If you are interested in having your own design printed, please contact us at info@walljar.com.

What does my product look like?

Walljar supplies prints, printed in the Netherlands according to the highest quality standards. With us you can have your print printed on acrylic glass, canvas and poster paper. look at the materials page for all product specifications.

Can I have my product personalized?

Didn't find what you were looking for? Custom designs are certainly possible: 
• Extra white frame
• Own design
• Other materials: forex, dibond, etc.

Send us a message via the live chat or email your wishes to info@walljar.com.

What is the quality of the prints?

Walljar supplies prints, printed in the Netherlands according to the highest quality standards. We work with partners who consider quality to be the highest standard. They use the best equipment, so that they can produce the best products.

Can I install the product without damaging my wall?

Yes, you can. You can attach a suspension system to the ceiling. You can also use hanging strips.

Cart

Can I change my shopping cart?

You can find all the designs you have selected in the shopping cart. Here you can change and check your details before placing an order. Feel free to add and resize artworks! Not quite convinced? No problem, click on the 'delete' button and the artwork is no longer in your shopping cart. In the shopping cart you will also see information such as the (free) shipping costs and VAT about your future works of art.

How do I enter my discount code?

How nice that you were able to make a choice! You can enter the discount code at the checkout.

Payment

What are the accepted payment methods?

We offer several reliable and safe payment methods. We accept the following forms of payment:
• PayPal
• Credit card: Maestro, MasterCard and Visa - Apple Pay
• NL / BE: Klarna (pay afterwards)

What currency do you charge?

Our items are priced in EUR. The order is invoiced in EUR.

Orders

How can I change or cancel my order?

Do you want to change or cancel an order? Then it is best to contact us as soon as possible via info@walljar.com, quoting your order number.

Can I return a product?

We produce our prints as soon as your order arrives. These prints are made especially for you. However, the normal return options apply to these prints. For more information about returns, see the page right of withdrawal. Just send us an email and we'll walk you through the process (* Wall murals, self-adhesive wall murals and room dividers cannot be returned once opened).

Where can I find my order confirmation?

It is good that you have found something that suits you! You will receive a confirmation of your order within 24 hours, including the invoice and delivery information. Have you not received anything yet? Then check your spam folder to see if the mail is not there.

What if I have a problem with my order?

If the artwork you received is not in perfect condition, please email us at info@walljar.com with photos of the item and photos of the box it arrived in. We will then send you a replacement copy at no extra cost.

If you receive a wrong design (wrong size or print), please let us know by emailing info@walljar.com with photos of the artwork received and the order number. We will look into this immediately and replace your order.

Is the invoice in the package?

Because we are a sustainable company, we do not put printed invoices in the packaging. But don't worry, once the last item of your order has been shipped, you will automatically receive an email with your invoice to the email address we know from you.

How is the guarantee arranged?

The legal guarantee applies to all orders placed with Walljar. Legal guarantee means that a product must do what the consumer can reasonably expect.

Others

I would like advice in my choice.

We understand that the choice can be very difficult, and of course we want to help you with that! Contact us at info@walljar.com, and we'll be happy to provide free advice to help you make your choice.

Is your website secure?

The protection of your private data is our highest priority. We offer a high degree of protection by means of SSL, in short Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be sent safely and reliably over the internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). As part of the ordering process, Walljar will ask for your name, shipping / billing address, email, telephone number, and your credit / debit (or other type of payment) information. This information will only be used for the purchase transaction and will never be given to other companies.

I have a complaint. Who can I contact?

We recommend that you first report a complaint to us by sending an email to info@walljar.com. From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not handled elsewhere, you are free to submit your complaint via the European Union platform.

Any questions?